We can provide management consultants to help you put into place a total quality plan which is tailored to the needs of your business and meet the standard necessary for registration to ISO 9001:2000

The process takes 3 to 9 months and involves a total commitment throughout the organisation.

  • An initial assessment and report is made free of charge.
    This is designed to assess how the organisation’s goals and objectives fit a total quality policy.
    A gap analysis is carried out (half day).
  • If it is agreed to go ahead this examines the work needed to be carried out and the planning and commitment needed to deliver the Standard. (This includes an assessment of the computer systems in the organisation.)
    The plan is delivered and discussed with top management. This helps ensure their commitment to the project (half day).
  • Presentation of the plans to key teams in the organisation and the production of briefing roles (1 day).
  • Work on the plan progresses against key milestones and agreed dates. Progress meetings against these are carried out fortnightly. Staff are trained on the meaning of total quality and ISO900. (This helps understanding and commitment) (1 day)
  • Internal auditors are trained or external auditors resourced to ensure the quality system can be monitored (1 day)
  • Computer monitoring of the quality system is set up. This ensures a system that is flexible to growth within business needs (1 day)
  • Standard letters and forms can be designed and implemented for the needs of your business (2 days)
  • Company meetings and communication is assessed and designed to meet the Standard (1 day)
  • External assessment is arranged twice a year.

Investors in People Standard

We can work with you to closely establish the working practices and records in your work place and gain benefit from Investors in People Award.

Here is an example of the principle areas addressed in a half day plan to achieve the Investors In People standard.
Production of Plan - Half Day-Diary Dates.

1.0 Principle One - Commitment

1.1 (1 day)

Public Commitment Senior Level Letter Commitment
Team Brief Planning Meeting
Mission Statement
Training Policy
Company Handbook

1.2 (1 day)

Employees aware of Vision
Mission Statement
Internal Publication
Employee Employee Survey
Survey
Briefings

1.3 (half day)

Written flexible plan for business Co. Plan
Evaluate
Review Plan
Planning Process Admin
See Plan goals

1.4 (1 day)
Broad development needs
Link Business Plan to People
Plan to Dev.
Plan Team Briefings
How met Training & Manpower Plan (Skills Audit)

1.5 (half day)

What employees provide Mission Vision
people/Emp As above
Success/communicate

1.6
Representative structures exist
Statement Employer Reports/Minutes Meetings (half day)
Communication employees/reps Employee Reports (4 days)

2.0 Principle Two - Planning

2.1

Written plan identified resources Plan Budget
Resources- all (half day)
Meet training development needs

2.2

Training & development needs Plan
Budget Training Development
Received business Objectives

2.3

Process regularly exists Performance Appraisal (1 day)
Reviewing training development Team Training (half day)
Needs

2.4

Responsibility developing people Training Policy Statement (half day)
Regularly identifying organisation Job Descriptions/Training Support to role

2.5

Managers competent MCI?
Managers Development Standards (half day)
Carry out responsibility Coaching Skills Training

2.6

Target Standards set for Written Training Plans
Personal Dev plans NVQs
Development actions
Objective setting/evaluation

2.7

Training needs linked to TP’s, PA Plans, NVQs, Cert gained?
Achieving standard NVQs (3 days)

3.0 Principle Three - Action

3.1

New employees effective Employee (half day)
Training development job Induction Paperwork Info
Appointment Process Pack

3.2

Skills existing employees Project Work, TD Plans, NVQs
Develop business objectives Evaluation of coaching Surveys
Investors in People Standard (An example of an Assessment Cont.)

3.3

All employees made aware Noticeboard, newsletters, Open & Distance
Development opportunities Learning Opportunities

3.4

All employees encourage TDPs, Financial Support Ext
Identify & meet job related Courses conferences, survey (Budget)
Developmental needs

3.5

Effective action to achieve Training records/secretarial & Project (half day)
Training developmental objectives Performance Review System

3.6

Managers actually involved in Success/Records
Supporting training development Evidence of Employment Success
Needs (1 day)

4.0 Principle Four - Assessment

4.1

Development people Top level Review Meeting KB, Chair (half day)
Vs business goals

4.2

Development actions Vs NVQs, Reports, Evaluation Study (half day)
Achieve Objectives Consultants Reports

4.3

Outcomes training development Employee Surveys, Skills, Audit, PA
Evaluated Ind/Team/Org System, Plan

4.4

Top management cost benefits Review Written Budget/Evidence Survey (half day)
Of developing people

4.5

Continuing commitment of Notice Board, NT Awards, TD Records
Top management
Develop people
Investment Training
Communicate all employees
Maintenance 1 day a year
Paper work half day
Contingency half day
Meetings half day check

TOTAL 10 days = £5,000

Contact us at: admin@kbassoc.co.uk

| Part of the BITE Consulting Group |